Privacy Policy

Last updated: January 15, 2025

Data Controller

Superfluid BV
Kouterlosstraat 26
9800 Deinze
Belgium
Email: [email protected]
VAT: BE1005834867

Personal Data We Collect

We may collect the following types of personal data:

  • Contact information: name, email address, phone number, postal address
  • Technical data: IP address, browser type, device information, cookies
  • Usage data: pages visited, time spent on site, referral sources
  • Business information: company name, job title, industry (when using our AI search analytics services)

Purposes of Data Processing

We process your personal data for the following purposes:

  • Providing our AI search analytics services and responding to inquiries
  • Website functionality and security
  • Marketing communications (with your consent)
  • Legal compliance and record-keeping
  • Website analytics and improvement
  • Processing waitlist registrations and product updates

Legal Basis for Processing

We process your personal data based on:

  • Consent: for marketing communications and non-essential cookies
  • Contract performance: when providing services you've requested
  • Legitimate interests: for website security, analytics, and business operations
  • Legal obligation: for tax and legal compliance requirements

Data Sharing

We may share your data with:

  • Service providers who assist us in website operation and business activities
  • Legal authorities when required by law
  • Professional advisors (lawyers, accountants) bound by confidentiality

We do not sell your personal data to third parties.

International Transfers

If we transfer your data outside the EU, we ensure adequate protection through approved mechanisms such as adequacy decisions or standard contractual clauses.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by Belgian law. Contact data is typically retained for 3 years after our last interaction, unless you request deletion earlier.

Your Rights

Under GDPR and Belgian data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (subject to legal requirements)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Complaints

If you have concerns about our data processing, you can contact the Belgian Data Protection Authority:

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].